The British Muslim Trust (BMT) has launched its new helpline service in the wake of increased anti-Muslim hate in the UK. The helpline will be used to support victims to help them report their experiences in a safe environment.

The British Muslim Trust Helpline is available via multiple channels to encourage and empower victims of anti-Muslim hate to report incidents. Victims can access the helpline through:

Phone – free of charge from any phone, operating between 10am. and 3pm.Website form – designed with three steps and mostly non-required fields for easy completion.Email, SMS, WhatsApp, and live chat – victims can use these services at any time, and a member of the team will provide follow-up on the following day.

All calls are handled by Muslim staff to ensure cultural and religious understanding of the context of these incidents. All communications and personal information shared with the helpline are treated with strict confidentiality to ensure victims feel safe and protected when reaching out for support.